Privacy Policy

Website: www.start2drive.uk
Email: info@start2drive.uk
Company: Start2Drive (“we”, “us”, or “our”)

We are committed to protecting your privacy and handling your data in a transparent, secure, and lawful way in accordance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect the following personal information:
 
1.1. Information you provide directly
  • Name
  • Email address
  • Phone number
  • Home address (if required for pick-ups)
  • Provisional driving licence details
  • Booking information
  • Payment confirmation details (we do NOT store card data)
 
1.2. Automatically collected data
  • IP address
  • Browser type
  • Device information
  • Pages visited on the website
  • Cookies (see Cookie Policy)

2. How We Use Your Information

We may use your personal data for:
  • Booking and managing driving lessons
  • Contacting you about appointments, changes, or cancellations
  • Communicating updates, reminders, or essential information
  • Responding to enquiries
  • Improving our website and services
  • Processing payments (via trusted third-party providers)
  • Record keeping and legal compliance (DVSA, insurance, etc.)
We do not sell or share your data with any third parties unless required for essential service delivery or by law.

3. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:
  • Contract: to provide driving lessons and related services
  • Consent: when you opt into marketing communications
  • Legitimate Interests: to improve our services and manage bookings efficiently
  • Legal Obligation: DVSA, insurance, or regulatory requirements

4. How We Store & Protect Your Data

 We take appropriate measures to keep your data secure, including:
  • Encrypted devices
  • Secure email and cloud systems
  • Restricted access
  • Regular security checks
 
Your data is stored within the UK or in GDPR-compliant regions.

5. Data Sharing

We may share limited data with:
  • DVSA (only when necessary)
  • Payment processors (e.g., Stripe, PayPal – we never see full card details)
  • IT/website service providers for technical support
  • Legal authorities if required
 
We NEVER share your data for marketing outside Start2Drive.

6. Data Retention

We keep your personal data only as long as necessary:
  • Lesson records: up to 6 years for insurance and legal purposes
  • Contact details: removed upon request if no longer needed
  • Emails: up to 24 months unless still relevant to bookings
 
You can request deletion at any time (see Section 8).

7. Cookies

Our website may use cookies to:
  • Improve user experience
  • Analyse website performance
  • Track booking form interactions
 
You can disable cookies through your browser settings at any time.
(Full Cookie Policy can be added if you want one.)

8. Your Rights (Under UK GDPR)

You have the right to:
  • Access your data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Withdraw consent at any time
  • Restrict processing
  • Object to certain uses of your data
  • Data portability (receive a copy of your data)
 
To exercise these rights, email us at: info@start2drive.uk
 
We will respond within 30 days.

9. Minors

We do not knowingly collect data from individuals under 16 without parental or guardian consent.

10. Links to External Websites

Our website may link to third-party sites.
We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy as laws or our services change.
Updated versions will be posted on this page with a new date.

12. Contact Us

If you have questions, concerns, or wish to make a rights request:

📧 info@start2drive.uk
🌐 www.start2drive.uk